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Please enter the details of your request. A member of our support staff will respond as soon as possible.

1. Are you using the desktop, tablet, or smartphone version of the platform?

2. What browser were you using when you encountered the error? Which version of the browser? (You can usually find this information in the browser settings in the "Help" tab)

3. Which operational system (iOS, Android, Windows, macOS) were you using when you encountered the error?

4. What is your current location? (Country and city\region)

5. If you encountered the error while using a mobile device - were you using iOS or Android? What is the version of the OS of your device?

6. What is its display resolution?

7. When you encountered the error again, did you try clearing cookies and cache?

8. Were you using a VPN?

9. Were you using any browser extensions?

10. Is the error occurring regularly?

11. What is your internet speed (you can check it on https://www.speedtest.net )

12. What browser extensions do you have installed?

13. Please provide the link to the page on which you've encountered the error.

14. Please provide your contact details

Please make a screenshot of the error. Attach or drop the file (or files) in the field below.

If you are using the Desktop version, please make a screenshot via Network. Before you recreate the bug 1) Repeat all the actions that caused the bug 2) Before you take the final action, press f12 3) Click on the Network tab 4) Take the final action to recreate the bug 5) Click on the files displayed in red 6) Go to the "Response" tab 7) Screenshot the contents of all the red files 8) If there are multiple files highlighted with red, take a screenshot of each of these files Example: https://ibb.co/cwf405D

Attachments

Add file or drop files here